F&B Self-Ordering Prototype
The Food & Beverage (F&B) sector frequently faces severe manpower shortages, particularly during peak hours. This leads to long queues, order inaccuracies, and frustrated customers. The challenge was to design a self-ordering system that significantly reduces staff workload while ensuring the ordering process remains intuitive and accessible for users of all technical skill levels.
To tackle this, I designed "Meijiri", a comprehensive digital UI prototype for a self-ordering kiosk and companion mobile app. The design focuses entirely on removing friction from the customer journey.
By prioritizing highly visual menus, intuitive food customization (like adding/removing ingredients), and seamless cashless payment integrations, the system empowers customers to manage their own orders effortlessly.
July 2024 - Sep 2024
Experience the self-ordering kiosk flow directly in Figma.
Play Prototype